Edge Banding Is Not Enough49

Dear valued customer,

We are writing to you today to express our sincerest apologies for the recent issue with the edge banding on your recent order of furniture. We understand that this is a very frustrating situation, and we want to assure you that we are doing everything we can to resolve it.

We have investigated the issue thoroughly and have determined that the edge banding was cut too short. This was due to a human error in our production process. We have taken steps to correct this error and ensure that it does not happen again.

We have already shipped out replacement edge banding to you, and we expect it to arrive within the next 5-7 business days. We apologize for any inconvenience this may cause.

In addition, we would like to offer you a 10% discount on your next order of furniture. We appreciate your understanding and patience as we work to resolve this issue.

If you have any further questions or concerns, please do not hesitate to contact us. We are here to help.

Sincerely,

The Edge Banding Factory Team

2024-11-14

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