Chinese Edge Banding Manufacturer Responds to Fragmentation Issue in Guangdong70

As a leading manufacturer of edge banding in China, our factory has been closely monitoring the recent reports of fragmentation in edge banding products in Guangdong. We understand the concern this has caused within the industry and would like to address this issue transparently and comprehensively.

Cause of Fragmentation

The fragmentation issue has been traced to a specific batch of raw materials that was sourced from a supplier in Guangdong. Upon investigation, it was discovered that the materials had a higher-than-acceptable moisture content. When exposed to the high temperatures during the edge banding process, the moisture within the materials rapidly evaporated, causing the banding to become brittle and prone to fragmentation.

Affected Products

The affected edge banding products are limited to a select product line that was manufactured during a specific time frame. We have identified the specific batches of raw materials that were used and have isolated the affected products accordingly. All other edge banding products manufactured by our factory are not affected by this issue.

Product Recall

To ensure the safety and quality of our products, we have initiated a voluntary recall of all affected edge banding products. Customers who have purchased these products are requested to contact our customer service department immediately. We will provide a full refund or replacement for all affected products.

Prevention Measures

We have taken immediate steps to address this issue and prevent its recurrence. We have implemented stricter quality control measures on all incoming raw materials to ensure that they meet our specifications. Additionally, we have reviewed our manufacturing processes to identify and eliminate any potential contributing factors to fragmentation.

Customer Support

We understand the importance of our customers' trust and satisfaction. We are committed to providing the highest quality products and the best possible customer experience. If you have any questions or concerns regarding the fragmentation issue, please do not hesitate to contact our customer service department. We are here to assist you in any way we can.

Conclusion

We deeply regret any inconvenience or concern that this issue may have caused. We are committed to addressing this matter promptly and transparently. The safety and quality of our products remains our top priority, and we will continue to take all necessary steps to ensure that our customers receive the high-quality products they have come to expect from our factory.

2024-12-12

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