[Urgent Notice] Re-Order of Faulty Edge Banding174

Dear Valued Customers,

We are deeply concerned to inform you that a recent batch of edge banding produced by our factory has been found to be defective. Despite our rigorous quality control measures, we have received several reports of the banding detaching from furniture edges prematurely.

We sincerely apologize for any inconvenience or damage this issue may have caused. The root cause of the problem has been identified as a supplier error that resulted in the use of substandard adhesive. To rectify the situation, we have immediately halted production of the affected batch and are re-manufacturing the edge banding with the correct adhesive.

We urge all customers who have received edge banding from the affected batch to check their inventory and inspect any furniture that has already been assembled. If you discover any signs of detaching banding, please contact our customer support team immediately at [email protected]

To prevent further inconvenience, we have implemented the following measures:* All affected edge banding has been quarantined and will be destroyed.
* Our quality control team has been renforcéed to ensure that future production meets our high standards.
* We are working closely with our suppliers to ensure that only the highest-quality materials are used in our manufacturing process.

We understand that this issue may have damaged your trust in our products. We value your business and are committed to regaining your confidence. We are taking this matter very seriously and will do everything in our power to prevent a recurrence of such incidents in the future.

For customers who have experienced issues with the faulty edge banding, we offer the following options:* Replacement: We will provide you with a replacement edge banding of the same color and specifications as the defective product.
* Refund: If you are not satisfied with the replacement, we will offer you a full refund for the affected product.

Please note that we will require proof of purchase for replacement or refund requests. To submit a request, please contact our customer support team at [email protected] or [contact number].

Thank you for your understanding and support. We are confident that we can resolve this issue promptly and resume providing you with the high-quality edge banding products that you have come to expect from our company.

Sincerely,

The Management Team

[Furniture Edge Banding Factory Name]

2025-01-02

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