Customer Notice: Missing Edge Banding on Custom Wardrobe Drawers49

Dear valued customers,

We, [Furniture Factory Name], are writing to address a recent issue that has come to our attention. We have received feedback from several customers regarding missing edge banding on their custom wardrobe drawers. We sincerely apologize for any inconvenience this may have caused.

Edge banding is an essential component of furniture construction. It provides a protective layer to the exposed edges of materials, preventing moisture, dirt, and other external factors from damaging the core material. Without proper edge banding, the edges of the drawers are vulnerable to wear and tear, potentially compromising the integrity of your wardrobe system.

Upon investigation, we have identified that this issue may have occurred due to a human error in our production process. We have immediately taken steps to address this oversight and ensure that all future orders include proper edge banding.

For customers who have received custom wardrobe drawers without edge banding, we kindly request that you contact our customer service department as soon as possible. We will arrange for a free inspection and provide a solution to rectify the issue promptly. In the meantime, please avoid using the affected drawers until they have been repaired.

We understand that the absence of edge banding is a significant concern, and we are committed to addressing it swiftly and effectively. Customer satisfaction is our top priority, and we are taking all necessary measures to prevent similar issues from occurring in the future.

We appreciate your patience and understanding as we work to resolve this matter. Please do not hesitate to contact our customer service team if you have any questions or require further assistance.

Thank you for your continued support.

Sincerely,

[Furniture Factory Name]

2024-10-04

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