Defective Primer Peeling Off Edge Banding187

As a leading manufacturer of edge banding in China, we take great pride in delivering high-quality products to our customers worldwide. However, we have recently received reports of an isolated issue affecting a batch of our edge banding, specifically, the primer peeling off from the substrate.

Upon thorough investigation, we have identified the root cause of this issue to be a technical oversight during the primer application process. A specific batch of primer was not properly mixed and cured, resulting in weak adhesion to the substrate. This has caused the primer to peel off, compromising the bonding strength of the edge banding.

We deeply regret any inconvenience or dissatisfaction this issue may have caused to our customers. We have taken immediate steps to rectify the situation, including:
Identifying and isolating the affected batch of edge banding.
Implementing stricter quality control measures to ensure that all future batches of primer are properly mixed and cured.
Inspecting all existing inventory to identify and replace any potentially affected edge banding.

We have also notified our distributors and customers about this issue and provided them with instructions on how to identify and return any affected edge banding. We are fully committed to replacing any defective edge banding and ensuring that our customers receive only the highest quality products.

We understand that this issue has caused concern, and we are doing everything in our power to mitigate its impact. We are confident that the measures we have taken will prevent this issue from recurring in the future. We remain dedicated to providing our customers with the exceptional quality they have come to expect from our edge banding products.

For any further inquiries or assistance, please do not hesitate to contact our customer service team. We are available to answer your questions and assist you with any returns or replacements.

2025-01-17

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